Customer Success Product Manager
About the client
Company: Silicon Valley entrepreneurs and tech leaders with a proven track record of building and growing successful tech companies as well as raising more than $100,000,000 USD in venture capital from Andreessen Horowitz, TPG & Lightspeed…
Product: Help founders build everything a startup needs to run its back office in one place, including Banking, Bill Payments, Corporate Cards, HR, Payroll, Benefits, Accounting, and Taxes.
Series A stage company that scaled from $0 to $1m in less than 9 months.
Investors: Same VC funds who invested in Nubank, FTX, Plaid, Instacart, Figma, Notion…
Featured in: Forbes, Fortune, Yahoo Finance, Morningstar, WSJpro, Business Insider, Axios
Backed by Ycombinator
About the Role
We are seeking a technically strong and highly communicative Support Product Manager to join our Product organization as the second hire on this team.
This role is designed as a customer support–first position with a clear transition into Product Management. You will initially own all technical customer support responsibilities, acting as the primary point of contact for product-related questions and issues. Through this hands-on exposure, you will develop deep product knowledge and customer insight.
This role is ideal for someone with a computer science or technical background who enjoys working with customers, understands complex systems, and wants to grow into a Product Management career.
What We’re Looking For
- Experience in technical support, software development, engineering, product operations, or a closely related role.
- Computer Science degree, technical degree, or equivalent technical background.
- Strong technical understanding of software products (this role does not require coding).
- Excellent written and verbal communication skills, especially when explaining technical concepts to customers.
- Comfortable handling customer-facing communication, including clarifying issues, managing expectations, and resolving product questions.
- Ability to understand complex systems and think through structured, scalable solutions.
- Strong collaboration skills and ability to work cross-functionally with product, engineering, and leadership.
- Coachable mindset with openness to feedback and continuous learning.
- Strong cultural fit, ownership mentality, and willingness to grow into broader responsibilities.
- Interest in Product Management and long-term growth within a product organization.
What You’ll Do
- Act as the primary technical point of contact for customers, handling product and technical questions.
- Support customer onboarding and ensure smooth implementation and adoption of the product.
- Provide expert-level technical troubleshooting and clear, professional customer communication.
- Develop deep, hands-on knowledge of the product through direct customer interaction.
- Identify recurring issues, edge cases, and usability gaps from customer feedback and support requests.
- Collaborate closely with Product and Engineering teams to resolve issues and improve the product.
- Analyze customer feedback and usage data to identify opportunities for product improvement and automation.
- Contribute to product documentation, onboarding materials, and self-service resources.
What We Offer
- Up to USD 40k/year
- Unlimited PTO
- Local Public Holidays off
- Full-time. Long-term
- 100% Remote-first working culture
If this sounds like you, we’d love to hear from you!
